What is Traver Chant’s returns policy?
Hi,
We would like to make an important announcement regarding our made-to-order items. Please be advised that due to the personalized nature of these products, we are unable to accept returns once your order has been placed. Each item is meticulously crafted to meet your specific preferences, making it challenging for us to accommodate returns. We kindly ask for your understanding and consideration of this policy before finalizing your purchase.
However, we understand that unforeseen issues may arise, and in certain instances, returning/replacing your package may be necessary:
- The wrong items were sent
- The defective items were sent
- Fault by logistic provider – delivered in wrong shipping address
In the majority of instances, we are committed to providing you with a replacement for any items that are defective or incorrect. Our priority is to ensure your complete satisfaction with your purchase, and we recognize the importance of promptly addressing any issues that may arise. Therefore, if you receive items that do not meet your expectations or are not as described, rest assured that we will swiftly offer you a replacement to rectify the situation. Your trust and satisfaction are paramount to us, and we are dedicated to resolving any concerns you may have with the utmost care and efficiency.
FAQs
How do I return the order?
To initiate the return process, kindly leave a message for our customer service team, and they will be delighted to assist you in resolving any concerns you may have.
Do I have to charge for anything if it was a defective/wrong package?
If the package was defective, typically we wouldn’t charge the customer for the return. In all cases, the cost of return shipping for defective items is covered by us.
How do I schedule a pickup for a replacement?
The replacement will undergo the standard processing and dispatch procedures, ensuring a seamless transition. As such, we kindly ask for your understanding and patience as we work diligently to deliver the package to you within a reasonable timeframe. Your satisfaction is our top priority, and we assure you that we will spare no effort to expedite the process while maintaining the highest standards of quality and service.
How do I track a replacement shipment?
Once your replacement is finalized and prepared for dispatch, we’ll promptly notify you via email with a tracking number. This unique code will grant you access to real-time updates on the status and whereabouts of your replacement. Rest assured, you’ll have full visibility into the journey of your replacement from our facility to your doorstep, ensuring a seamless and transparent process.
If you have any concerns or questions regarding your order, please don’t hesitate to reach out to our customer service team, and we’ll be happy to assist you. Thank you for choosing us for your needs.